Customer service is essential to any business, whether business-to-consumer (B2B) or business-to-business (B2B). If you prioritise customer care, ensuring that your customers get what they need, your business can boost customer retention and encourage word-of-mouth referrals. However, this painstaking task consumes an attentive take on every query. To avoid missing even a single request by your customers, let WeTask streamline the customer service virtual assistant process.
Being an Australian-based company, we know the significance of customer care service for any scale business.
Our brilliant customer care virtual assistant (VA) is a remote supporter or remote contractor who can handle a wide range of customer service tasks for your business. Whether answering questions from current or potential customers, answering customer support tickets, responding to chat messages, answering phone calls, or any other, they are readily available to manage any task efficiently.
They are well-trained to complete all the assigned tasks remotely, alleviating the need for a full-time, highly-paid customer care executive. Our customer care virtual assistants in Sydney, Brisbane, Adelaide, Melbourne, or any other place you need them are no less than your full-time customer support in terms of expertise, skills, and performance. Our expert virtual Assistant customer support representative allows startups and small businesses to scale their support services while fetching 100% customer satisfaction with any budget.
Data Collection
Our team of virtual personal assistant services Melbourne collect and analyse customer data from various sources, such as chat logs, emails, and social media.
Natural Language Process
They use advanced NLP algorithms to understand customers’ queries and respond to them how they want you to.
Automation
Some routine tasks that take substantial time are streamlined using advanced automation techniques and reducing your workload professionally.
Continuous Learning
Our virtual customer assistants from any part of Australia are skilled enough to learn continuously from their consistent interactions to improve their responses and accuracy over time.
Here are some tasks you can assign to our customer support VA.
Live Chat Support
Many customers prefer phone support. but more and more are choosing live chat to get assistance from businesses. Have real people at our VA customer service ready to provide live chat support to your customers.
Email Support
It may be slower than phone or live chat support, but some customers still value this mode. For this reason, it’s ideal to have an email support VA, too.
Phone Support
Some customer support VAs in Melbourne are skilled at providing voice support through VoIP or online calling platforms.
Develop FAQs
As our trained customer support virtual assistants deal with many customer queries and feedback, they are equipped to draft frequently asked questions to add value to your business website.
Proactive Customer Support
Customer support doesn’t just mean waiting for customers to send you their questions. Instead, actively seek out or engage customers in deciding on a purchase or a service with our VA customer service.
Feedback Collection & Monitoring
WeTask’s Customer support VAs can handle your feedback collection initiatives by email campaigns or setting up feedback surveys. Also, they can track, monitor, and respond to feedback from review portals, social media, and other reviews collection platforms.
Now, fortify your business with round-the-clock support, enhance customer satisfaction, and free your human agents to focus on more complex tasks. Join the growing number of enterprises revolutionising their customer service with virtual assistants for customer service at WeTask in Perth, Adelaide, Melbourne, or any other place. Wetask provides virtual receptionist service Melbourne, ordres fulfillment virtual assistant Melbourne, data entry services Melbourne and phone answering service Melbourne.
Contact us today to learn more and schedule a demo.
